Shipping & returns

My goal is for you to feel happy and confident about the artwork you choose for your home. Selecting an original painting is a personal decision, and I want your experience of collecting my work to be as enjoyable and straightforward as possible.

I take great care in packaging and shipping each piece, and I’m always happy to answer questions or discuss any concerns you may have.

If, after receiving your artwork, you decide it isn't right for you, please refer to the withdrawal information below for details on how to exercise your statutory right of withdrawal, where applicable.

The following information explains my shipping and packaging practices, delivery options, and the return process.

Shipping Times and Tracking

I will send your artwork to you within 5–7 business days after full payment has been received.

I select a suitable shipping provider, such as DHL, GLS, UPS or FedEx, according to the destination, package size and available service. Once your artwork has shipped, I will email you the tracking number so you can follow its delivery. Delivery times may vary depending on the destination and the shipping provider.

If you need priority shipping, please contact me before placing your order to discuss availability and any additional cost.

Sustainable Packaging

I take care to package each artwork securely while being mindful of the environmental impact of the materials I use. All packaging materials I use are fully recyclable, allowing me to protect your artwork during transit while reducing packaging waste.

Please follow local guidance when sorting or disposing of packaging, as recycling options vary by location and material.

You can read more about my approach to sustainable packaging in my blog post about environmentally conscious packaging and shipping.

How Your Artwork Is Packaged

Every original artwork is carefully prepared for shipping to help protect it during transit. This typically includes:

• Protective covering: Acid-free glassine paper over the painted surface and edges.

• Corner protection: Cardboard corner protectors to help prevent damage.

• Protective padding: Additional cushioning around the artwork.

• Sturdy outer packaging: A heavy-duty, double-wall cardboard box to provide protection during shipping.

Packaging and Shipping Larger Artworks

For an artwork where the longest side exceeds 90 cm, the standard shipping arrangement is generally to remove the canvas from its stretcher bars, carefully roll it, and ship it in a protective tube. The canvas can then be stretched onto new bars at your local framing shop.

This approach helps keep shipping costs manageable and can reduce the risk of damage in transit. However, if you prefer a larger painting to be shipped on its stretcher bars, I can accommodate that. Depending on the artwork and destination, this may be possible using a suitable crate or other protective packaging.

For larger artworks, please contact me to request a shipping quote before placing your order. I will confirm the shipping cost and arrangements, including the estimated cost of return shipping where required by law.

Once you have reviewed the quote and confirmed that you wish to proceed, I will issue an invoice for the artwork and shipping costs. Your artwork will be dispatched within 5–7 business days after full payment has been received, as outlined above.

A Note About EU Packaging Regulations

The EU Packaging and Packaging Waste Regulation (PPWR) began applying on 12 August 2026, introducing new requirements relating to packaging and packaging waste across the European Union.

As a small independent artist shipping original artwork from Germany, I am following the implementation of these requirements and their implications for packaging, shipping and small businesses.

I will continue to monitor developments as further guidance becomes available and adjust my packaging practices and shipping arrangements as necessary to meet applicable requirements.

For more information, visit the European Commission’s packaging waste information page.

Shipping Rates for Original Artwork

Shipping rates depend on the artwork’s size, destination and packaging requirements. The applicable shipping cost will be shown with the artwork at checkout.

For small and medium-sized original artworks (with the longest side being 90 cm or less), flat-rate shipping applies according to the artwork size and destination. Where multiple artworks of the same size category can be shipped together in the same package, a reduced shipping charge applies for the additional artworks. The applicable total will be confirmed before you finalize the order.

The standard rates are:

Germany

Small Artwork 10,00 €

Medium Artwork 20,00 €

Additional artwork of the same size category: 10,00 €

Continental Europe

Small Artwork 20,00 €

Medium Artwork 30,00 €

Additional artwork of the same size category: 15,00 €

International

(Including the UK, Canada, USA, Australia and other destinations outside the categories above.)

Small Artwork 50,00 €

Medium Artwork 50,00 €

Additional artwork of the same size category: 25,00 €

Larger artworks, where the longest side exceeds 90 cm, require an individual shipping quote and are purchased by invoice rather than through the standard checkout process. Please contact me to discuss shipping options and costs before proceeding with your purchase.

Shipping to some destinations may not be available; please contact me if your destination is not offered at checkout.

Shipping Limited-Edition Prints

Limited-edition prints are shipped at a flat rate. The standard shipping rates are based on the print being rolled and shipped in a protective tube.

Shipping rates are as follows:

• Germany and Continental Europe: €20

• International destinations: €50

If you prefer your print to be shipped flat in a protective box rather than rolled in a tube, flat-box shipping is available for an additional €20. This option can be selected at checkout.

Customs, Import Taxes and Duties

Orders shipped outside the European Union may be subject to import taxes, customs duties or handling and clearance fees, depending on the destination country's regulations.

Whether customs duties apply to original paintings depends on the destination country's import regulations and the classification of the artwork. Import taxes, such as VAT, GST or sales tax, and carrier handling or customs-clearance fees may also apply.

Any such charges are the responsibility of the buyer and are not included in the artwork price or shipping cost. For further information about potential charges, please consult your local customs authority.

Local Pickup and Delivery

You are welcome to collect your artwork from my studio in Ravensburg. For larger artworks, local delivery may also be available to addresses within 50 km of my studio in Ravensburg.

Studio pickups and local deliveries are arranged by appointment. Please contact me to discuss availability, timing and any delivery costs.

Your Statutory Right of Withdrawal

If you purchase eligible artwork as a private consumer under a distance contract or a contract concluded away from business premises, you generally have a statutory right to withdraw from the purchase within 14 days, without giving a reason.

For artwork, the withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receive the artwork.

The right of withdrawal does not apply to every type of purchase. For example, it may not apply to artwork made to your individual specifications or clearly personalised to your requirements, where the statutory exception applies. The circumstances of purchases made in person at art fairs, exhibitions or my atelier may also affect whether a right of withdrawal exists.

This section explains the return arrangements for physical artwork. Withdrawal from Art Concierge Services is addressed separately in my Terms & Conditions.

To exercise your right of withdrawal, please let me know within the applicable period that you wish to cancel the purchase. You can use the “Widerruf / Withdrawal” button in the website footer to submit your withdrawal. Please follow the instructions provided there.

After notifying me of your withdrawal, you generally have a further 14 days to send the artwork back. Please use the original packaging wherever possible and take the same care in packing the artwork for its return as was taken when it was delivered. I recommend using a shipping provider that offers tracking and keeping your proof of postage and tracking information.

Return Shipping and Refunds

If you withdraw from your purchase, the cost of returning the artwork is your responsibility, provided you were informed of this before purchase. Please package the artwork carefully using suitable protective materials. I recommend insurance for the return shipment, for the artwork’s full value, and retaining your proof of postage and tracking information.

For larger artworks that require an individual shipping arrangement, I will confirm the shipping options and the estimated costs for both delivery and return before you complete your purchase. Where required by law, I will also provide an estimate of the cost of returning the artwork, should you need to do so.

If you withdraw from your purchase, I will refund the purchase price and the delivery costs you paid for the least expensive standard delivery option offered. If you chose a more expensive delivery option, any additional cost will not be refunded.

The refund will be made within the applicable legal time limits and, unless we expressly agree otherwise at no cost to you, using the same payment method you used for the original purchase. I may withhold the refund until I have received the returned artwork or you have provided evidence that you have sent it back, whichever occurs first.

Once I have issued your refund, it may take a few business days for the amount to appear in your account, depending on your payment method and provider.

These arrangements apply to statutory withdrawal, where permitted by law. They do not limit your rights if artwork is faulty, damaged or not as described.

Artwork Damaged in Transit or Incorrect Orders

Please inspect your delivery when it arrives. If the artwork appears damaged or you receive the wrong item, please contact me as soon as possible so we can assess the situation and agree on next steps.

If the outer packaging is visibly damaged, photograph it before opening if you can. After carefully opening the package, take photographs of any damage to the artwork and retain the packaging until we have discussed the matter.

Promptly sharing photographs and delivery details can help me investigate with the shipping provider. This request does not limit any rights or remedies you may have under applicable law.

Missing, Lost or Stolen Deliveries

If your artwork has not arrived, or tracking indicates delivery, but you have not received it, please contact me. I will work with you to check the tracking information and investigate with the shipping provider.

If you specifically ask or give permission for the carrier to leave the parcel at a particular location without handing it to you personally, I will take your instructions and the carrier's delivery information into account when investigating any subsequent loss or theft. The circumstances of the delivery will determine how responsibility is assessed. This does not affect any mandatory statutory rights you may have.

A tracking status alone does not necessarily establish that a parcel was delivered in accordance with your instructions. If the parcel was left somewhere that you did not authorize, delivered incorrectly, or is otherwise missing, please contact me so that we can investigate. Your statutory rights remain unaffected.

Packages Returned to Sender

If a parcel is returned to me by the shipping provider (for example, because it was not collected or delivery was not possible due to an incorrect address or other circumstances), this does not automatically result in a refund.

I will contact you by email so that we can discuss the next steps. Depending on the circumstances, a further shipment may be possible. I will confirm any additional shipping costs with you before arranging it.

If a further shipment is not possible, I will explain the next steps and any refund that may be due. The applicable legal requirements will apply, and your statutory rights remain unaffected.

Questions?

If you have questions about shipping, packaging, local pickup or delivery, or a potential return, please contact me. I’ll be happy to discuss the available options.